Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you fill out contact forms, request a quote, download catalogues, or communicate with our engineering team. This includes your name, company name, email address, phone number, and the content of your message.

We automatically collect certain technical information when you visit our website, including IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information. This data is collected via cookies and similar tracking technologies.

We do not collect sensitive personal data such as financial account numbers, government identification numbers, or health information through this website.

2. How We Use Your Information

To respond to your enquiries, provide product information, and deliver the engineering support or quotations you have requested.

To send transactional communications such as order confirmations, project updates, or responses to support requests.

To improve our website performance, analyse usage patterns, and enhance user experience through aggregated analytics data.

To comply with applicable legal obligations, including maintaining records required under Indian company law, GST regulations, and export control requirements.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing (GDPR / PDPB)

Contract performance: Processing necessary to respond to your enquiry or fulfil a contract for supply of goods or services.

Legitimate interests: Improving our website and communicating about products relevant to your stated requirements, balanced against your privacy rights.

Legal obligation: Processing required to comply with Indian statutory requirements including the Companies Act 2013, GST Act 2017, and applicable export control regulations.

Consent: Where we rely on consent (e.g. for marketing communications), you may withdraw it at any time by contacting us at sales@haflingertech.com.

4. Data Sharing & Disclosure

We may share your information with our authorised technology partners and distributors (including Xnergy, Festo, ILME, Anamet, and Advantech) solely to the extent necessary to respond to your product enquiry or deliver a solution.

We engage third-party service providers for website hosting, analytics, and email delivery. These providers process data on our behalf under contractual obligations consistent with this Policy.

We may disclose your information where required by law, court order, or regulatory authority, including SEBI, MCA, or customs and excise authorities in India.

We will not disclose your personal data to any government authority except as required by law.

5. International Transfers

Haflinger Technologies is incorporated in India. If you access our website from outside India, your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction.

For users in the European Economic Area (EEA), transfers are conducted on the basis of Standard Contractual Clauses or other approved transfer mechanisms under GDPR Chapter V.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

Enquiry and contact data is retained for a maximum of 3 years from the date of last interaction, unless a contractual or statutory obligation requires longer retention.

Technical log data is retained for up to 12 months.

You may request deletion of your data at any time, subject to our legal retention obligations.

7. Cookies & Tracking Technologies

We use strictly necessary cookies to ensure the website functions correctly. We use analytical cookies (via Google Analytics or equivalent) to understand how visitors interact with our site.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

We do not use advertising or cross-site tracking cookies.

For full details, please refer to our Cookie Policy.

8. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; and receive your data in a portable format.

To exercise any of these rights, please contact our Data Protection contact at sales@haflingertech.com. We will respond within 30 days.

If you are in the EEA, you also have the right to lodge a complaint with your local supervisory authority.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption for data in transit, access controls, and regular security reviews.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security but we take commercially reasonable steps to protect your information.

10. Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on this page with an updated effective date. We encourage you to review it periodically.

Material changes will be notified via a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Haflinger Technologies Pvt. Ltd. 1105, 11th Floor, ACE Homes, Kasarvadavali, GB Road, Thane West, Maharashtra 400615, India Email: sales@haflingertech.com Phone: +91 98907 08669 CIN: U27900MH2020PTC340720